ICCS, Inc. has a number of exciting and challenging career opportunities available. General overviews are provided below.
Submit your resume to icontactctr@gmail.com
Subject: Last Name_First Name_Position Desired
Customer Service Associates (Inbound)
- Candidates must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
- Excellent communication and problem solving skills.
- Must be computer literate.
- Proven customer service and interpersonal skills.
- Applicants must be willing to work on shifting schedules including graveyard hours.
- Fresh graduates/entry level applicants are encouraged to apply.
Technical Support Associates
- Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor's/College Degree in any field.
- PC (software/hardware/internet) troubleshooting skills, ability to navigage through the internet or other search engines.
- Proven customer service and problem solving skills are a must.
- Applicants must be willing to work on shifting schedules including graveyard hours.
- Fresh graduates/entry level applicants are encouraged to apply.
Quality Analysts for a BPO group
- Candidate must possess at least a Bachelor's/College Degree in any field.
- At least 2 years of working experience in a related field (BPO/Call Center)
Team Captains
- Candidate must possess at least a Bachelor's/College Degree in any field.
- At least 1-2 years of working experience in a related field (BPO/Call Center)
- Minimum of 1 year supervisory experience is a must, preferably obtained from a customer service or technical support program.
Business Process Improvement Manager
- MBA / Master’s degree / Quality Certifications (ISO Auditor, Blackbelt, COPC, etc.) highly preferred.
- Must possess at least a Bachelor's / College Degree in any field.
- Should have a good understanding of the business model / operating model / operational dynamics of call centers / BPOs.
- Should have an operating knowledge of business processes and practices, inter-departmental and cross-functional synergy in a call center / BPO environment.
- Strong orientation for process improvement reviews and analysis.
- Proven analytical skills and orientation to detail.
- Certifications in Six Sigma, ISO, or COPC preferred.
- Minimum of five years work experience with at least two years in a supervisory / managerial capacity.
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